AI agents: your shop answers at 2 a.m.
Give Marketa your catalogue and FAQs, pick a tone, and let it handle the first reply in French or English.
4 min read · Sep 28, 2026 · Marketa team
Most customer questions are the same ten questions: price, delivery, opening hours, sizes. An AI agent can answer them instantly on each of your sessions.
Built on your knowledge
Add entries like "Catalogue & prices" or "Delivery & delays" as plain text. The agent only answers from what you gave it, and hands over to a human when it is unsure.
Tone and control
Choose Precise for factual answers, Balanced for friendly replies or Creative for promotions. Limit it to business hours, or let it run around the clock with a fallback message.
Available on Pro Max and Business
AI agents are included in the Pro Max and Business plans. Every plan can use fast-response rules for keyword replies.