Troubleshooting
Fixes for the most common issues.
QR code will not scan
Press New code; codes expire. Make sure the phone has internet and WhatsApp is up to date.
Campaign paused by itself
Auto-pause triggered because failures exceeded your threshold. Check the session is online and that the list contains valid WhatsApp numbers, then press Play.
Campaign says it is not sending from this computer
Campaigns run on the PC that pressed Play. Open the campaign on this computer and press Play to take over; nobody is messaged twice.
Template stuck in Pending
Reviews happen during business hours in Douala. If it has been more than 24 hours, contact support with the template name.
Payment did not go through
Confirm the prompt on your phone within a few minutes. If money was deducted without activation, e-mail support with the payment reference from the failed-payment e-mail.
Signed in on another computer
One computer at a time holds the account. Signing in elsewhere offers to take over; the other computer is signed out.
Still stuck?
Reach us from the Contact page, by e-mail or WhatsApp. Business plans get priority support.